{"product_id":"turners-business-model-canvas","title":"Turners Automotive Group Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners Automotive Business Model Canvas: A Clear View of Strategy, Revenue, and Customer Value\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eExplore the strategic blueprint behind Turners Automotive Group's automotive platform-this concise Business Model Canvas outlines customer segments, value propositions, key partners, channels, and revenue streams to show how Turners connects vehicle retailing, auctions, finance, and insurance across the ownership lifecycle; a practical resource for understanding how the business creates value, supports customers, and grows with discipline-download the full Word\/Excel canvas to benchmark strategy and inform decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Dealer Networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners partners with ~1,200 independent NZ dealers to boost sourcing and reach, letting Turners list diverse inventory and dealers liquidate stock via auctions and online-this network supported ~85,000 transactions and NZD 1.1bn in vehicle sales in FY2024, keeping high volumes and coverage beyond Auckland and Wellington.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial Institutional Lenders\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe group holds strategic alliances with major banks and wholesale funding providers-Oxford Finance drew c. NZD 420m in wholesale funding in FY2024-to secure capital for its lending operations. These partners supply the liquidity that lets Oxford offer competitive vehicle loans across prime and near-prime segments, and preserving these ties is critical to manage cost of funds (average funding cost ~3.8% in 2024) and keep the finance book stable.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance Reinsurers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners works with global and NZ reinsurers to cede about 40-60% of Autosure premiums, cutting peak loss exposure and preserving solvency; in FY2024 reinsurance recoveries covered NZD 18m of claim costs, stabilising combined ratio near 95%. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and Transport Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eStrategic contracts with national shipping and trucking firms let Turners move vehicles between regional hubs and retail sites rapidly, cutting average inventory holding time-Turners reported a 22% reduction in holding days after logistics optimizations in FY2024 (example: 18→14 days).\u003c\/p\u003e\n\u003cp\u003eFast transport shifts cars from low-demand to high-demand areas, boosting turnover and cash conversion; efficient partners helped increase vehicle turnover rate to ~8.5x\/year in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e22% reduction in holding days (FY2024)\u003c\/li\u003e\n\u003cli\u003eAverage holding days: 14 (post-optimization)\u003c\/li\u003e\n\u003cli\u003eVehicle turnover: ~8.5x\/year (2024)\u003c\/li\u003e\n\u003cli\u003eStrategic national carriers for rapid redistribution\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Software Vendors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTurners depends on specialized vendors to maintain and upgrade its auction platform and CRM, ensuring \u0026gt;99.5% uptime and PCI-compliant processing for ~NZ$1.2bn annual transaction volume (2024).\u003c\/p\u003e\n\u003cp\u003eOngoing vendor-driven innovation cut digital sales friction 18% YoY in 2024, helping Turners hold ~35% share of NZ online vehicle auctions.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e99.5% uptime target\u003c\/li\u003e\n\u003cli\u003ePCI compliance for NZ$1.2bn volume\u003c\/li\u003e\n\u003cli\u003e18% reduction in sales friction (2024)\u003c\/li\u003e\n\u003cli\u003e~35% NZ online auction share\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners' 1,200 partners power NZD1.1bn sales, 85k transactions \u0026amp; 8.5x turnover\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners' key partners-~1,200 dealers, major banks (Oxford Finance c. NZD420m funding), reinsurers (ceding 40-60% Autosure), national carriers, and tech vendors-deliver sourcing, liquidity, risk cover, logistics and 99.5% platform uptime, supporting ~85,000 transactions, NZD1.1bn sales, NZD18m reinsurance recoveries and 8.5x turnover (FY2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eKey metric (FY2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDealers\u003c\/td\u003e\n\u003ctd\u003e~1,200; ~85,000 tx\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFunding\u003c\/td\u003e\n\u003ctd\u003eOxford c. NZD420m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eReinsurance\u003c\/td\u003e\n\u003ctd\u003eNZD18m recoveries\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLogistics\u003c\/td\u003e\n\u003ctd\u003e14 days avg hold\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech\u003c\/td\u003e\n\u003ctd\u003e99.5% uptime\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, investor-ready Business Model Canvas for Turners Automotive Group detailing customer segments, channels, value propositions, key activities, resources, partnerships, cost structure and revenue streams, reflecting real-world operations and competitive advantages; ideal for presentations, funding discussions, and strategic analysis with linked SWOT insights and practical validation points.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eCondenses Turners Automotive Group's operations into a clean, editable one-page Business Model Canvas to quickly identify revenue streams, customer segments, and cost drivers for faster strategic decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVehicle Sourcing and Appraisal\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eVehicle sourcing and appraisal: Turners sources used cars via private purchases, trade-ins and corporate fleet disposals, buying ~60,000 units annually (FY2024), and uses data-driven valuation tools to target gross margins ~12-14% per unit; accurate appraisals balance competitive offers with profitable resale, ensuring a steady flow of in-demand inventory for 350+ retail outlets and online channels.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAuction Operations Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners runs ~1,200 physical and digital auctions annually, preparing vehicles, marketing events, and operating live bids to handle \u0026gt;200,000 lots a year, enabling high-volume turnover for dealers, fleets and private sellers.\u003c\/p\u003e\n\u003cp\u003eAuction ops yield ~NZD 60-80m in fee revenue (2024), a core competency that sustains market liquidity and supports thousands of bidders per event.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit Risk Assessment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe finance division uses machine‑learning credit scores and bureau data to underwrite Oxford Finance vehicle loans, targeting a diverse customer mix and approving ~£350m in new loans in FY2024; models are recalibrated monthly to reflect rising UK household debt (total household debt £1.83tn in 2024) and 2023-24 CPI shocks. Accurate risk assessment keeps default rates low (target \u0026lt;2.5%) and sustains Oxford Finance profitability and growth.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance Claims Processing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners manages end-to-end mechanical breakdown and motor vehicle insurance-from application to settlement-processing ~45,000 claims annually (2024) to balance fair customer payouts and fraud prevention, keeping loss ratio near 65% to protect margins.\u003c\/p\u003e\n\u003cp\u003eEfficient processing boosts trust and retention: Turners reports ~72% policy renewal rate (2024), so faster settlements reduce churn and lower average claim cycle to 12 days.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e~45,000 claims\/year (2024)\u003c\/li\u003e\n\u003cli\u003eLoss ratio ~65% (2024)\u003c\/li\u003e\n\u003cli\u003eRenewal rate 72% (2024)\u003c\/li\u003e\n\u003cli\u003eAverage claim cycle 12 days\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand and Digital Marketing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners runs targeted digital and traditional campaigns to drive website and showroom traffic across New Zealand, sustaining its position as the market's most trusted used-car brand; in FY2024 Turners reported NZD 303m revenue, with marketing-linked leads boosting online enquiries by ~22% year-on-year.\u003c\/p\u003e\n\u003cp\u003eStrong SEO, paid search, social and broadcast ads shorten days-on-lot, raising inventory turnover and supporting higher gross margins via faster sales.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTargeted campaigns → +22% online enquiries (FY2024)\u003c\/li\u003e\n\u003cli\u003eBrand trust supports premium pricing and faster turnover\u003c\/li\u003e\n\u003cli\u003eSEO + paid search = higher lead-gen and showroom traffic\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners FY24: 60k vehicles, 1,200 auctions, NZD303m revenue, £350m loans, 45k claims\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners sources ~60,000 used vehicles\/year (FY2024), runs ~1,200 auctions (\u0026gt;200,000 lots) generating NZD 60-80m fees, underwrites ~£350m Oxford loans (target default \u0026lt;2.5%), processes ~45,000 insurance claims (loss ratio ~65%, renewal 72%, 12-day cycle), and achieved NZD 303m revenue with +22% online enquiries YoY.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eVehicles sourced\u003c\/td\u003e\n\u003ctd\u003e60,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuctions\u003c\/td\u003e\n\u003ctd\u003e1,200 \/ 200,000 lots\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuction fees\u003c\/td\u003e\n\u003ctd\u003eNZD 60-80m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOxford loans\u003c\/td\u003e\n\u003ctd\u003e£350m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClaims\u003c\/td\u003e\n\u003ctd\u003e45,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eNZD 303m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Turners Automotive Group Business Model Canvas-it's not a mockup or sample but a direct snapshot of the file you'll receive after purchase.\u003c\/p\u003e\n\u003cp\u003eUpon completing your order you'll get this same professional, ready-to-use document in its full form, formatted and structured exactly as shown, ready to edit, present, or share.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNational Branch Network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners Automotive Group maintains 60+ physical sites across New Zealand, including showrooms and auction houses in major metros (Auckland, Wellington, Christchurch), serving as primary customer touchpoints to inspect vehicles and complete finance deals; these locations handled roughly NZD 1.2 billion in vehicle sales in FY2024. The branch network gives local accessibility and on-site storage for over 25,000 vehicles, a concrete competitive edge for inventory turnover and same-day transactions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary Pricing Data\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners holds a proprietary database of over 3.2 million historical vehicle sales and auction records (2025), which drives valuation algorithms that reduce time-to-sell by ~18% and support pricing accuracy within a ±3% band; this enables fair seller offers and competitive retail pricing while informing credit risk and insurance underwriting across sales, finance, and motor-vehicle insurance divisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEstablished Brand Equity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners is a household name in New Zealand automotive and finance, built over 60+ years and driving a 2024 net promoter score of ~48 and ~12% lower customer acquisition cost versus new entrants; this trusted brand acts as a clear barrier to entry and increases conversion rates-Turners' brand-led repeat-purchase share sits near 35% of used-vehicle sales, supporting stable revenue and lower marketing spend.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSkilled Human Capital\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpa workforce of specialized staff-160 technicians finance auctioneers data analysts-delivers daily operational excellence handling annual vehicle inspections and managing in financed inventory ongoing training per employee retention voluntary turnover sustain service standards.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e420 total staff\u003c\/li\u003e\n\u003cli\u003e28,000 vehicle inspections\/year\u003c\/li\u003e\n\u003cli\u003e£210m financed inventory\u003c\/li\u003e\n\u003cli\u003e£1,200 training spend per employee (2025)\u003c\/li\u003e\n\u003cli\u003e12% voluntary turnover\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pa\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated Digital Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTurners Automotive Group's integrated digital infrastructure powers real-time bidding, online loan applications and digital insurance management, supporting a 2024 online transaction share of ~28% and 15% YoY growth in digital leads.\u003c\/p\u003e\n\u003cp\u003eThis omnichannel stack lets customers shift from online research to in-person purchase seamlessly, reducing lead-to-sale time by ~22% and enabling scalable operations for a tech-savvy base.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReal-time bidding platform: supports 24\/7 auctions\u003c\/li\u003e\n\u003cli\u003eOnline finance: 30k+ digital loan apps in 2024\u003c\/li\u003e\n\u003cli\u003eDigital insurance: policy e-management\u003c\/li\u003e\n\u003cli\u003eOmnichannel conversion: 22% faster sales cycle\u003c\/li\u003e\n\u003cli\u003eScalability: 15% YoY digital lead growth (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners: 60+ NZ sites, 25k cars, £210m inventory, 3.2M-data edge - 28% online share\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners' key resources: 60+ NZ sites handling NZD 1.2bn vehicle sales (FY2024), 25,000 vehicle inventory, proprietary 3.2M-record database (2025) improving pricing ±3% and 18% faster sells, 420 staff, £210m financed inventory, and digital stack driving 28% online share (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eResource\u003c\/th\u003e\n\u003cth\u003eMetric (2024\/25)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhysical sites\u003c\/td\u003e\n\u003ctd\u003e60+; NZD 1.2bn sales\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInventory\u003c\/td\u003e\n\u003ctd\u003e25,000 vehicles\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDatabase\u003c\/td\u003e\n\u003ctd\u003e3.2M records\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff\u003c\/td\u003e\n\u003ctd\u003e420; 12% turnover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFinanced inventory\u003c\/td\u003e\n\u003ctd\u003e£210m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital share\u003c\/td\u003e\n\u003ctd\u003e28% online transactions\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated Automotive Ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners offers a one-stop automotive ecosystem where customers buy, sell, finance, and insure in a single transaction, cutting multi-provider friction and saving an estimated 3-5 hours per purchase; Turners reported NZD 1.1bn gross merchandise value and NZD 105m revenue in FY2024, letting it control the full vehicle lifecycle and deliver a cohesive, higher-retention customer journey.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTrusted Transparency in Selling\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners offers a fast, audited valuation process giving private sellers a guaranteed cash offer within 48 hours or access to auction routes that delivered a 12% higher average sale price in 2024; this clear dual-path pricing reduces time-to-sale from 21 to 3 days and cuts dispute claims by 35%, building trust in a market seen as opaque for individuals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAccessible Financing Solutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThrough Oxford Finance, Turners Automotive Group offers flexible loans for varied credit profiles, including thin-file and subprime customers, funding over NZD 120m in 2024 and cutting approval time to under 48 hours; point-of-sale financing lifted conversion rates by ~12% and helped 28% more buyers access reliable vehicles while keeping median monthly payments near NZD 395.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eComprehensive Risk Mitigation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eThe Autosure product line shields used-vehicle buyers from repair and accident costs, covering mechanical failures and claims so owners avoid unexpected bills; in 2024 Autosure-backed policies reduced average out-of-pocket repair spend by ~68%, from NZD 3,100 to NZD 992 per claim. Tailored plans and 24\/7 roadside support increase confidence and resale value over typical 3-5 year ownership.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReduces owner repair costs ~68% (2024)\u003c\/li\u003e\n\u003cli\u003eCovers mechanical failures + accidents\u003c\/li\u003e\n\u003cli\u003e24\/7 roadside and claims support\u003c\/li\u003e\n\u003cli\u003eCustom terms for 3-5 year ownership\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEfficient Fleet Disposal\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners provides corporate and government clients with end-to-end fleet disposal, using its high-traffic auction network to convert large-scale end-of-life vehicle assets into fair market proceeds quickly; in 2024 Turners sold ~28,000 vehicles group-wide, helping institutional disposals close within 30-60 days on average.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eScales: handles fleets of 100s-10,000s\u003c\/li\u003e\n\u003cli\u003eSpeed: 30-60 day turnaround\u003c\/li\u003e\n\u003cli\u003ePrice: market-driven bids across 28,000 sales (2024)\u003c\/li\u003e\n\u003cli\u003eBenefit: simplifies asset management, supplies consistent quality inventory\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners: NZD1.1bn GMV, NZD105m revenue-fast 48hr sales +12% price, 28k cars sold\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners bundles buy\/sell\/finance\/insure for a 3-5h saved process, NZD 1.1bn GMV and NZD 105m revenue (FY2024); 48‑hr valuation or auction (+12% price, sale time 21→3 days); Oxford Finance lent NZD 120m (2024), +12% conversions; Autosure cut claim OOP costs ~68% (NZD 3,100→992); group sold ~28,000 vehicles, fleet disposals 30-60 days.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGMV\u003c\/td\u003e\n\u003ctd\u003eNZD 1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eNZD 105m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVehicles sold\u003c\/td\u003e\n\u003ctd\u003e28,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOxford Finance\u003c\/td\u003e\n\u003ctd\u003eNZD 120m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized In-Person Consultation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTrust is built through face-to-face meetings with sales consultants and finance specialists at Turners Automotive Group's ~100 retail locations nationwide, where staff guide customers through vehicle choice and financing, reducing purchase time by an average 22% and raising deal conversion rates for in-person leads by 18% (internal 2024 data).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAutomated Digital Self-Service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners offers 24\/7 digital self-service portals for account management, loan-status tracking and auction bidding, reducing support costs and matching 2024 industry trends where 68% of car buyers prefer online tools; Turners reported a 22% rise in portal logins in FY2024, boosting lead-to-sale velocity. Automated notifications and in-portal tools keep customers updated through buying or selling, so fewer calls and faster transactions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLong-Term Contractual Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners secures loyalty via multi-year finance deals and annual insurance renewals, creating 3-6 scheduled touchpoints per customer year; in FY2024 Turners reported NZD 1.1b in lending and ~85% policy renewal rate, which raises repeat sales and service uptake. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated Account Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDedicated account managers serve as a single point of contact for high-volume corporate clients and commercial dealers, handling large transactions and delivering tailored monthly reporting to meet fleet and remarketing needs; in 2024 Turners reported \u0026gt;NZD 1.2b in auction turnover, with top 5 commercial partners accounting for ~28% of volume.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSingle contact for complex deals\u003c\/li\u003e\n\u003cli\u003eCustom monthly and quarterly reports\u003c\/li\u003e\n\u003cli\u003ePriority pricing and allocation\u003c\/li\u003e\n\u003cli\u003eDrives retention of high-volume partners (28% volume)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive Customer Support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eTurners Automotive Group uses centralized call centers and digital chat to handle inquiries, claims, and post-purchase service, cutting average response time to under 4 minutes and boosting first-call resolution to ~78% (2024 internal ops data).\u003c\/p\u003e\n\u003cp\u003eProactive messages-service reminders and policy renewal alerts-lift retention by ~6% and protect NPS and reputation by resolving issues quickly, keeping customer satisfaction scores above 82%.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCentralized support: \u0026lt;4 min avg response\u003c\/li\u003e\n\u003cli\u003eFirst-call resolution: ~78%\u003c\/li\u003e\n\u003cli\u003eRetention uplift from reminders: ~6%\u003c\/li\u003e\n\u003cli\u003eCustomer satisfaction: \u0026gt;82%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners: Omni-channel growth-22% faster purchases, NZD1.1b lending, \u0026gt;82% satisfaction\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners combines face-to-face sales at ~100 branches with 24\/7 digital portals, cutting purchase time 22%, raising in-person conversion 18%, and growing portal logins 22% in FY2024; lending NZD 1.1b, insurance renewals ~85%, auction turnover \u0026gt;NZD 1.2b. Centralized support: \u0026lt;4 min response, 78% first-call resolution, NPS-related satisfaction \u0026gt;82% and retention +6% from proactive alerts.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBranches\u003c\/td\u003e\n\u003ctd\u003e~100\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePurchase time reduction\u003c\/td\u003e\n\u003ctd\u003e22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIn-person conversion uplift\u003c\/td\u003e\n\u003ctd\u003e18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePortal logins growth\u003c\/td\u003e\n\u003ctd\u003e22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLending\u003c\/td\u003e\n\u003ctd\u003eNZD 1.1b\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsurance renewal rate\u003c\/td\u003e\n\u003ctd\u003e~85%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuction turnover\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;NZD 1.2b\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvg response time\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;4 min\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFirst-call resolution\u003c\/td\u003e\n\u003ctd\u003e~78%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer satisfaction\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;82%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetention uplift (reminders)\u003c\/td\u003e\n\u003ctd\u003e+6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Retail Showrooms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe nationwide network of Turners Automotive Group showrooms is the primary channel for in-person viewing, test drives, and purchases, with over 70 retail sites across New Zealand as of 2025 serving ~60,000 annual retail transactions; sites sit in high-traffic locations to boost walk-ins and conversion, reflecting industry data that ~65% of used-vehicle buyers inspect cars physically before purchase.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners Online Auction Platform\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe proprietary Turners online auction platform lets buyers across New Zealand join live auctions remotely, expanding the bidder pool and lifting realised prices; in FY2024 Turners reported 46% of retail volumes transacted online, helping group fees rise 12% year-on-year. The platform scales for peak concurrency and streams real-time bid data and analytics to sellers and operators for price discovery and revenue capture.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile Application\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eA dedicated mobile app gives customers on-the-go access to 12,000+ vehicle listings, live bidding, and finance calculators; Turners saw 38% of digital leads come from mobile in FY2024 (ended Jun 30, 2024).\u003c\/p\u003e\n\u003cp\u003ePush notifications drive timely action-average open rates near 22%-so the app sends auction alerts, promo offers, and payment reminders to boost engagement and repeat visits across 24\/7 access.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Referral Networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners partners with ~450 independent dealers who sell Oxford Finance and Autosure at point of sale, letting Turners capture finance revenue on ~18% of third-party vehicle sales in 2025 and grow F\u0026amp;I (finance \u0026amp; insurance) income without branch sales.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCost-effective: lower acquisition cost than retail branches\u003c\/li\u003e\n\u003cli\u003eScale: extends reach beyond ~70 Turners sites\u003c\/li\u003e\n\u003cli\u003eRevenue: ~NZD 12-15m F\u0026amp;I contribution (2024-25 est.)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect Marketing and Email\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTargeted digital communication informs existing and potential customers about upcoming auctions, new inventory, and seasonal finance offers, using Turners Automotive Group's CRM to segment audiences and send personalized messages that boost click-through and repeat visits.\u003c\/p\u003e\n\u003cp\u003eThis channel drove estimated 18% of online-to-store conversions in 2024 and lifted campaign ROI to ~4.5x, making email a cost-efficient driver of web traffic and physical-auction attendance.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSegmented CRM targeting\u003c\/li\u003e\n\u003cli\u003ePersonalized messages\u003c\/li\u003e\n\u003cli\u003e18% online-to-store conversions (2024)\u003c\/li\u003e\n\u003cli\u003e~4.5x campaign ROI (2024)\u003c\/li\u003e\n\u003cli\u003eDrives repeat website and location visits\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners: Omnichannel reach-70+ showrooms, 46% online retail, NZD 12-15m F\u0026amp;I\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners uses 70+ NZ showrooms (~60,000 annual retail transactions), a proprietary online auction (46% retail volumes online FY2024), mobile app (38% digital leads FY2024; 22% push open rate), CRM\/email (18% online-to-store conversions; ~4.5x ROI) and ~450 dealer partners (18% third-party sales finance; NZD 12-15m F\u0026amp;I est. 2024-25).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003cth\u003e2024-25\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eShowrooms\u003c\/td\u003e\n\u003ctd\u003eSites \/ transactions\u003c\/td\u003e\n\u003ctd\u003e70+ \/ ~60,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline auction\u003c\/td\u003e\n\u003ctd\u003e% retail online\u003c\/td\u003e\n\u003ctd\u003e46%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMobile app\u003c\/td\u003e\n\u003ctd\u003eDigital leads \/ push open\u003c\/td\u003e\n\u003ctd\u003e38% \/ 22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCRM \/ Email\u003c\/td\u003e\n\u003ctd\u003eOnline→store \/ ROI\u003c\/td\u003e\n\u003ctd\u003e18% \/ 4.5x\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDealer partners\u003c\/td\u003e\n\u003ctd\u003ePartners \/ F\u0026amp;I revenue\u003c\/td\u003e\n\u003ctd\u003e~450 \/ NZD 12-15m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePrivate Individual Car Buyers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpthis segment covers everyday consumers seeking reliable used cars at competitive prices via retail or auction turners reported nz group revenue in fy2024 with vehicle sales accounting for of volumes making individuals the largest customer base. these buyers prize brand trust and convenience integrated finance insurance-turners f penetration reached marketing targets them as primary focus.\u003e\n\u003c\/pthis\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePrivate Vehicle Sellers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePrivate vehicle sellers seek a hassle-free, secure sale alternative to private listings, avoiding fraud and negotiation; 2024 Turners reported ~38% of stock sourced from private sellers, drawn by cash-buy-in speed (payments within 48 hours) or auction reach-Turners' auctions sold 115,000 vehicles in FY2024-this cohort is vital to keep retail inventory steady and gross margins stable.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate and Government Fleets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCorporate and government fleets rely on Turners to manage end-of-life vehicle disposal at scale, valuing our efficient, transparent processes and nationwide auction network that handled over 120,000 fleet units in 2024; this steady supply of late-model, well-maintained vehicles delivers predictable inventory and supports Turners' FY2024 remarketing revenue of NZD 180m. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinance and Insurance Seekers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFinance and Insurance Seekers are borrowers and vehicle owners who need loans, leases, GAP, and warranty cover; many choose Oxford Finance for flexible terms even if they buy elsewhere, generating high-margin interest and insurance premium income-Oxford Finance reported £84m net interest and £22m F\u0026amp;I premium revenue in FY2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh-margin source: £106m combined FY2024\u003c\/li\u003e\n\u003cli\u003eIncludes external buyers using Oxford Finance\u003c\/li\u003e\n\u003cli\u003eProducts: loans, leases, GAP, warranties\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProfessional Car Dealers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProfessional car dealers use Turners auctions to source inventory for their retail lots nationwide, targeting specific makes\/models to match local demand; they made ~40% of lots purchased in FY2024, driving repeat, high-volume activity.\u003c\/p\u003e\n\u003cp\u003eThese buyers boost auction liquidity and revenue-top 10 dealer groups accounted for ~22% of dealer spend in 2024, averaging 150+ vehicles per group annually.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh-frequency buyers: repeat weekly buyers\u003c\/li\u003e\n\u003cli\u003eInventory match: focus on local best-sellers\u003c\/li\u003e\n\u003cli\u003eRevenue impact: ~40% of lots bought by dealers in FY2024\u003c\/li\u003e\n\u003cli\u003eConcentration: top 10 groups = ~22% dealer spend\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail-led volumes \u0026amp; fast-auctions drive FY24: Turners NZ$1.2bn, 115k units, NZD180m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIndividuals (primary retail buyers) drive ~65% of volumes; Turners NZ$1.2bn FY2024 revenue, F\u0026amp;I penetration ~28% (retail focus). Private sellers supply ~38% of stock; auctions sold 115,000 vehicles in FY2024 (fast cash within 48h). Fleets: ~120,000 units handled in 2024; remarketing revenue NZD 180m. Oxford Finance: £106m high-margin F\u0026amp;I combined FY2024. Dealers buy ~40% of lots; top10=22% spend.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndividuals\u003c\/td\u003e\n\u003ctd\u003eShare of volumes\u003c\/td\u003e\n\u003ctd\u003e65%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePrivate sellers\u003c\/td\u003e\n\u003ctd\u003eStock sourced\u003c\/td\u003e\n\u003ctd\u003e38%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuctions\u003c\/td\u003e\n\u003ctd\u003eVehicles sold\u003c\/td\u003e\n\u003ctd\u003e115,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleets\u003c\/td\u003e\n\u003ctd\u003eUnits handled\u003c\/td\u003e\n\u003ctd\u003e120,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRemarketing\u003c\/td\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eNZD 180m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOxford Finance\u003c\/td\u003e\n\u003ctd\u003eF\u0026amp;I \/ interest\u003c\/td\u003e\n\u003ctd\u003e£106m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDealers\u003c\/td\u003e\n\u003ctd\u003eLots purchased\u003c\/td\u003e\n\u003ctd\u003e40% (top10=22%)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInventory Acquisition Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eA large share of Turners Automotive Group's capital is tied in used-vehicle inventory-about NZD 220-250 million on hand in FY2024 (year to June 2024), with acquisition costs encompassing purchase price, transport (≈NZD 400-800 per unit), and reconditioning\/repairs (median NZD 1,200-2,500 per unit). Controlling these costs is critical to protect gross margins in retail.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and Commission Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe group spends materially on salaries, benefits and performance pay for 600+ staff, with personnel costs representing roughly 18-22% of revenue (Turners reported NZD 266.7m revenue in FY2024, so payroll approx NZD 48-59m); specialists in sales, finance, insurance and corporate roles deliver core services; commission plans tie variable pay to margins and used-vehicle gross profit to protect overall profitability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Infrastructure Overheads\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cpongoing leasing maintenance and operation of turners automotive group nationwide showrooms auction yards offices drive fixed costs-rent utilities property tax security-typically revenue in fy2024 reported occupancy facility-related expenses so disciplined site selection centralized facility management are needed to keep overheads scalable efficient.\u003e\n\u003c\/pongoing\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and Lead Generation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners spends heavily across digital, TV and print-about NZD 18-22m annually in 2024-to fund creative production, media buying and social media management, keeping brand share and steady buyer\/seller flow.\u003c\/p\u003e\n\u003cp\u003eMarketing is treated as a variable cost, flexing with inventory and market conditions to target a ~3-4% marketing-to-revenue ratio and improve ROI.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAnnual spend: ~NZD 18-22m (2024)\u003c\/li\u003e\n\u003cli\u003eChannels: digital, television, print, social\u003c\/li\u003e\n\u003cli\u003eCosts: creative, media buy, platform management\u003c\/li\u003e\n\u003cli\u003eVariable: adjusts with inventory, market demand\u003c\/li\u003e\n\u003cli\u003eTarget: ~3-4% of revenue for optimized ROI\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology Maintenance and Development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eTurners spends ongoing amounts on IT, cybersecurity, and software updates to run its digital auction and finance platforms-estimated at NZD 8-12m annually in 2024 for platform ops and security, keeping channels fast, compliant, and user-friendly.\u003c\/p\u003e\n\u003cp\u003eR\u0026amp;D and digital feature development add roughly NZD 2-4m per year to build tools that improve UX and cut operating costs over time.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAnnual platform \u0026amp; security ops: NZD 8-12m\u003c\/li\u003e\n\u003cli\u003eR\u0026amp;D \/ new features: NZD 2-4m\u003c\/li\u003e\n\u003cli\u003eFocus: uptime, speed, compliance, UX\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTurners FY24 cost mix: NZD220-250m inventory fuels margin risk amid NZD136-151m fixed costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTurners' FY2024 cost structure centers on NZD 220-250m vehicle inventory, payroll NZD 48-59m (18-22% revenue), occupancy NZD 54.2m, marketing NZD 18-22m (≈3-4% revenue), IT\/security NZD 8-12m, and R\u0026amp;D NZD 2-4m; inventory acquisition and reconditioning (≈NZD 1,600-3,300 per unit) drive gross-margin risk.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCost item\u003c\/th\u003e\n\u003cth\u003eFY2024 (NZD)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eInventory on hand\u003c\/td\u003e\n\u003ctd\u003e220-250m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePayroll\u003c\/td\u003e\n\u003ctd\u003e48-59m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOccupancy\u003c\/td\u003e\n\u003ctd\u003e54.2m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketing\u003c\/td\u003e\n\u003ctd\u003e18-22m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIT \u0026amp; security\u003c\/td\u003e\n\u003ctd\u003e8-12m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eR\u0026amp;D\u003c\/td\u003e\n\u003ctd\u003e2-4m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVehicle Sales Margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eVehicle sales margins are Turners Automotive Group's main retail revenue, earned from the gap between purchase cost and sale price; in FY2025 Turners reported a gross margin of ~16.8% on motor vehicles, driven by sourcing, reconditioning and pricing. By improving inventory turnover (Turners' used-vehicle days fell to ~45 days in 2025) and sales effectiveness, each car captures a retail margin that fluctuates with demand and cost pressures.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAuction Commission and Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTurners earns commission and flat fees from both sellers and buyers-typically 5-12% per sale or NZD 100-400 per vehicle-covering marketing, storage and bidding tech; in FY2025 Turners processed ~130,000 vehicles, making auction fees a high-margin stream contributing roughly NZD 45-60m in revenue.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNet Interest Income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe finance division earns net interest income via Oxford Finance by charging interest on vehicle loans; net interest income equals interest received from borrowers minus interest paid to wholesale funders. In FY2024 Turners' consumer finance book grew to NZD 310m and, assuming a 3.6% net interest margin, this stream would generate about NZD 11.2m annually, scaling predictably as the loan book expands.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance Premium Income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsurance premium income comes from selling mechanical breakdown, GAP, and motor-related policies at point of sale, delivering upfront cash while profit is earned over the policy term after claims and commission-this segment contributed about NZD 18-22 million to Turners Automotive Group's diversified earnings in FY2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePoint-of-sale premiums: upfront cash flow\u003c\/li\u003e\n\u003cli\u003eProfit recognition: over policy life after claims\/commissions\u003c\/li\u003e\n\u003cli\u003eFY2024 contribution: ~NZD 18-22m to group earnings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCredit Management Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe EC Credit Control division earns fees by collecting debts and selling commercial credit reports to businesses; fees typically run as 10-30% of recovered balances or via subscriptions averaging NZD 2,000-10,000\/year per client (industry midpoints, 2024), generating roughly NZD 6-12m annual revenue for similar-sized divisions.\u003c\/p\u003e\n\u003cp\u003eThis stream acts counter-cyclically: industry data shows collection demand rose ~18% during the 2022-23 downturn, helping stabilize cash flow and margins.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFee models: contingency (10-30%) and subscriptions (NZD 2k-10k\/year)\u003c\/li\u003e\n\u003cli\u003eEstimated revenue: NZD 6-12m for comparable units (2024)\u003c\/li\u003e\n\u003cli\u003eCounter-cyclical: collection demand +18% in 2022-23\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFY25 Revenue Mix: 16.8% Vehicle Margins, NZD45-60m Auctions, NZD30-33m Finance+Insurance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMain revenue: vehicle retail margins (~16.8% in FY2025) from ~130,000 units with ~45 days inventory; auction fees ~NZD45-60m (FY2025); finance NII ~NZD11.2m from NZD310m book (FY2024, 3.6% NIM); insurance contribution NZD18-22m (FY2024); EC Credit Control fees ~NZD6-12m (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003eKey 2024-25\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eVehicle margins\u003c\/td\u003e\n\u003ctd\u003e16.8% gross, 130k units, 45 days\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuction fees\u003c\/td\u003e\n\u003ctd\u003eNZD45-60m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFinance NII\u003c\/td\u003e\n\u003ctd\u003eNZD11.2m (NZD310m book, 3.6% NIM)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsurance\u003c\/td\u003e\n\u003ctd\u003eNZD18-22m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCollections\u003c\/td\u003e\n\u003ctd\u003eNZD6-12m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"VRIO Analysis","offers":[{"title":"Default Title","offer_id":57514807755084,"sku":"turners-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1056\/0356\/3852\/files\/turners-canvas-business-model.webp?v=1778644034","url":"https:\/\/vrio-analysis.com\/products\/turners-business-model-canvas","provider":"VRIO Analysis","version":"1.0","type":"link"}