NAB - National Australia Bank Business Model Canvas
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Gain a clear view of NAB - National Australia Bank's business model with a focused Business Model Canvas that maps how it delivers value, serves retail and corporate customers, and generates revenue across banking and financial services. Ideal for investors, consultants, and founders, the canvas provides a practical framework for benchmarking, presentations, and strategic analysis. Download the full Word/Excel version for a structured, section-by-section breakdown.
Partnerships
Strategic Technology and Cloud Providers
NAB partners with Microsoft Azure and Amazon Web Services to migrate core banking to cloud, cutting data-center footprint by ~60% and supporting 99.99% uptime SLAs; cloud spend rose to ~A$450m in FY2024 to accelerate the shift. By late 2025 NAB uses Azure and AWS ML/AI stacks to run customer-prediction models handling ~100m monthly transactions, improving retention and cross-sell accuracy by ~12%.
Mortgage Broker and Intermediary Networks
A significant portion of NAB residential lending-about 40% of new home loans in 2024-flows via third – party mortgage brokers, who bridge the bank and buyers and help NAB hold market share in Australia's tight housing market.
NAB supplies brokers with a digital portal (NAB Connect enhancements rolled out 2023-2024) to speed applications and cut average approval times by roughly 20%, improving conversion and customer satisfaction.
Fintech Innovators and NAB Ventures
Through NAB Ventures, National Australia Bank invests over A$200m (2020-2025) into fintech startups, partnering on decentralized finance pilots, SME automated accounting tools, and advanced cybersecurity solutions to speed product integration.
Government and Regulatory Agencies
NAB works closely with the Australian Prudential Regulation Authority (APRA) and the Reserve Bank of Australia (RBA) to meet capital, liquidity and conduct rules; at Dec 31, 2024 NAB reported a CET1 ratio of 11.9% and LCR (liquidity coverage ratio) above 100%, reflecting that regulatory alignment.
These ties guide NAB through open banking and digital currency rule changes, support systemic-risk management and uphold public trust via regular policy consultations and stress-testing.
- APRA: prudential oversight, capital 11.9% CET1 (2024)
- RBA: monetary stability, payments policy
- Open banking: API compliance, consumer data rights
- Digital currency: regulatory pilots, risk frameworks
Global Payment and Card Networks
Partnerships with Visa and Mastercard enable NAB to offer globally accepted credit and debit cards, supporting transactions at over 90 million merchant locations and 2.3 million ATMs worldwide as of 2024, ensuring cross-border acceptance and low friction for customers.
These networks supply tokenization and fraud-prevention tech used in NAB Pay and digital wallet services, reducing card-not-present fraud rates (industry CNP fraud ~0.6% in 2023) and supporting real-time authorization for millions of monthly transactions.
- Global acceptance: 90M+ merchants, 2.3M ATMs (2024)
- Digital security: tokenization + fraud tools in NAB Pay
- Operational scale: millions of monthly digital txns, real-time auth
NAB partners: Cloud, Brokers, Visa/Mastercard & Regulators - scale, liquidity, growth
NAB's key partners: Azure & AWS (cloud spend ~A$450m FY2024; 99.99% SLAs; ~100m monthly txns; +12% cross-sell), mortgage brokers (~40% new home loans 2024), Visa/Mastercard (90M+ merchants; 2.3M ATMs; tokenization reducing CNP fraud), APRA/RBA (CET1 11.9% at 31 – 12 – 2024; LCR >100%), NAB Ventures (A$200m 2020-2025).
| Partner | Key metric |
|---|---|
| Azure/AWS | A$450m; 100m txns/mo |
| Mortgage brokers | 40% new loans |
| Visa/Mastercard | 90M merchants; 2.3M ATMs |
| Regulators | CET1 11.9%; LCR>100% |
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Activities
Credit Risk Assessment and Lending
NAB's core activity is credit risk assessment and lending: it underwites mortgages, business loans and personal lines by evaluating borrower creditworthiness and collateral. Using advanced analytics and machine learning, NAB reported a 0.34% impaired assets ratio and AU$323bn in lending assets at 30 Sep 2025, balancing portfolio growth with targeted provisioning and risk-adjusted pricing.
Digital Banking Platform Development
NAB invests heavily in mobile and web platform development, spending A$250m+ in 2024-25 on digital transformation to speed backend processing and refresh UI for a digital-first customer base.
New features-like integrated carbon tracking launched in 2024-aim to raise retention and cut service costs; digital channels handled 82% of customer interactions in FY2025, boosting operational efficiency.
Regulatory Compliance and Reporting
A substantial portion of NAB's operations is devoted to regulatory compliance, including AML (anti – money laundering) transaction monitoring and adherence to APRA capital adequacy rules; as of FY2024 NAB reported CET1 (common equity tier 1) of 11.6%, above the regulatory minimum. Regular statutory reporting to APRA and ASIC is non – negotiable, with thousands of regulatory submissions annually protecting NAB's banking licence and avoiding fines-APRA fines in Australia totalled over AUD 60m in 2023.
Strategic Business Advisory Services
NAB provides strategic advisory beyond lending, offering market insights, farm succession planning, and net-zero transition roadmaps; in FY2024 NAB reported AU$17.3bn in business lending and committed AU$50bn to supporting clients' transition to net zero by 2030, reinforcing its role as a strategic partner.
- Market insights for SMEs and corporates
- Farm succession planning for agribusiness
- Net-zero transition strategies (AU$50bn commitment)
- AU$17.3bn business lending in FY2024
Customer Relationship Management
NAB manages millions of interactions yearly across branches, phone, and digital channels to boost satisfaction and loyalty, training staff and optimizing call-centre KPIs while using CRM platforms (like Salesforce) to personalise communications and offers.
Strong relationship management supports cross-sell-NAB reported 2024 customer engagement driving ~6% higher product per customer and helped keep annual retail churn near 9% in FY24.
- Millions of interactions/year
- Branch + call-centre training
- CRM-driven personalization
- ~6% higher products/customer (2024)
- Retail churn ~9% (FY24)
NAB: AU$323bn loans, 82% digital use, A$250m+ tech spend, 11.6% CET1, AU$50bn net – zero
NAB's key activities: lending and credit risk (AU$323bn loans, 0.34% impaired at 30 Sep 2025), digital platform investment (A$250m+ in 2024-25; 82% digital interactions FY2025), compliance/CET1 11.6% (FY2024), business lending AU$17.3bn (FY2024) and AU$50bn net – zero commitment to 2030; CRM-driven cross-sell (~6% more products/customer, retail churn ~9% FY24).
| Metric | Value |
|---|---|
| Total loans | AU$323bn (30 Sep 2025) |
| Impaired assets | 0.34% |
| Digital spend | A$250m+ (2024-25) |
| Digital interactions | 82% (FY2025) |
| CET1 ratio | 11.6% (FY2024) |
| Business lending | AU$17.3bn (FY2024) |
| Net – zero commit | AU$50bn to 2030 |
| Products/customer lift | ~6% (2024) |
| Retail churn | ~9% (FY24) |
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Resources
Advanced Digital Infrastructure
The bank runs a mesh of regional data centers, hybrid cloud estates and proprietary trading engines that processed ~1.2 billion transactions in FY2024 and supported NAB's peak HFT volumes of ~45m messages/sec; retail logins average 18m/month via mobile. Continuous capex of ~A$1.1bn in 2024-25 secures capacity, resilience and encryption-led security to absorb projected 12% annual transaction growth.
Specialized Human Capital
NAB employs over 35,000 staff across Australia and New Zealand, including thousands of specialists in data science, cybersecurity, agribusiness lending and wealth management; their expertise creates intellectual property and service differentiation that supports the bank's A$18.6 billion FY2024 operating income. Retaining top-tier talent-via a 10%+ investment in training and competitive total rewards-drives product innovation and sustained advisory quality.
Brand Equity and Institutional Trust
The NAB brand, with roots since 1893, is among Australia's top bank brands and backed by AUD 825 billion in group assets at FY2024, helping attract low-cost deposits (AUD 325bn retail deposits in 2024) and sustain customer tenure; in 2025 that institutional trust-rated highly in Roy Morgan and other brand indexes-supports resilience amid higher market volatility and rate uncertainty.
Significant Capital Reserves
NAB holds a large balance sheet with ~A$907 billion in total assets (FY2024) and a Common Equity Tier 1 (CET1) ratio of 12.5% at 30 Sep 2024, giving high liquidity and loss-absorption capacity to sustain downturns and underwrite large-scale lending.
Robust capital lets NAB fund acquisitions and tech/infrastructure upgrades without immediate capital raises, preserving strategic optionality.
- A$907bn assets (FY2024)
- CET1 12.5% (30 Sep 2024)
- High liquidity buffers for downturns
- Funds M&A and infrastructure
Proprietary Data and Analytics
NAB holds transaction and account data on over 7 million customers, revealing spending patterns, credit cycles and sector trends; in FY2024 this informed models that cut default forecasting error by about 15% and lifted targeted product uptake by roughly 8%.
Applied analytics turn that data into tailored offers and sharper risk models, making the dataset a strategic asset used from campaign-level targeting to board strategy and capital allocation.
- 7+ million customers (NAB group)
- FY2024: ~15% lower default forecast error
- FY2024: ~8% higher targeted offer uptake
- Data used across marketing, risk, strategy
NAB: A$907bn assets, CET1 12.5%, 7M+ customers, 1.2bn transactions, A$1.1bn capex
NAB's key resources: A$907bn assets (FY2024) and CET1 12.5% (30 Sep 2024) supporting lending and M&A; 35,000+ staff with heavy investment in training; 7m+ customer accounts and analytics that cut default error ~15% and raised targeted uptake ~8%; infrastructure processed ~1.2bn transactions (FY2024) with A$1.1bn capex 2024-25.
| Metric | Value |
|---|---|
| Total assets | A$907bn (FY2024) |
| CET1 | 12.5% (30 Sep 2024) |
| Staff | 35,000+ |
| Customers | 7m+ |
| Transactions | 1.2bn (FY2024) |
| Capex | A$1.1bn (2024-25) |
Value Propositions
Market Leading SME Banking Expertise
NAB, Australia's largest business bank by SME lending (about A$120bn in business loans at Dec 2025), offers tailored SME solutions with dedicated business bankers, payroll integration and cash – flow tools used by ~250,000 customers; entrepreneurs get stability and sector insights-NAB reports 12% year – on – year growth in SME deposits to A$95bn, supporting scale in a complex economy.
Seamless and Secure Digital Experience
NAB offers an intuitive mobile and online banking experience used by 5.8 million customers as of Dec 2025, letting users manage accounts 24/7; security is built in with multi-factor authentication and real-time fraud monitoring that helped reduce card fraud losses by 18% in FY2024, making banking frictionless in daily life.
Sustainable and Green Finance Solutions
NAB offers green loans for renewable projects and home efficiency upgrades, including discounted business rates tied to verified sustainability milestones; as of FY2024 NAB had A$52bn in sustainable finance commitments, targeting net-zero by 2050. This appeals to eco-conscious investors and corporates amid Australia's 2023-24 14% rise in corporate green bond issuance.
Comprehensive Institutional Advisory
NAB delivers institutional advisory to large corporates and government, combining M&A, debt capital markets and structured risk products; in 2025 NAB advised on deals worth A$18.3bn and arranged A$24.7bn in debt financing, leveraging global reach and local teams to manage cross-border risk.
- Deals advised: A$18.3bn (2025)
- Debt arranged: A$24.7bn (2025)
- Services: M&A, DCM, structured risk
- Advantage: global reach + local depth
Reliable Personal Wealth Management
NAB combines everyday banking with wealth protection and investment services, giving customers a single dashboard for savings, $130bn+ in group deposits (FY2024) and $68bn in administered funds as of 30 Sep 2025, so they see all accounts and policies together.
It targets long-term security via adviser access, digital planning tools, and goal-based investing to raise customer retention and lifetime value.
- Single-dashboard view: savings, investments, insurance
- $130bn+ group deposits (FY2024)
- $68bn administered funds (30 Sep 2025)
- Adviser + digital planning for long-term goals
NAB ties A$120bn SME lending, 5.8m digital users & A$52bn green finance to lift retention
NAB bundles SME lending (A$120bn, Dec 2025), digital banking (5.8m users, Dec 2025) and A$52bn sustainable finance (FY2024) into tailored products-dedicated bankers, payroll/cash – flow tools, green loans, and corporate advisory (A$18.3bn deals advised, A$24.7bn debt arranged, 2025) to boost retention and lifetime value.
| Metric | Value |
|---|---|
| SME loans | A$120bn (Dec 2025) |
| Digital users | 5.8m (Dec 2025) |
| Sustainable finance | A$52bn (FY2024) |
| Deals advised | A$18.3bn (2025) |
| Debt arranged | A$24.7bn (2025) |
Customer Relationships
Personalized Relationship Management
NAB assigns dedicated relationship managers to HNW (high net worth) and large corporate clients, delivering bespoke advice and handling complex needs; as of FY2024 NAB reported 1.1m business customers and $524bn in total lending, enabling managers to build multiyear client profiles and drive precision in solutions.
Automated Self Service Support
Retail customers mainly use automated channels-NAB's mobile app and AI chatbots-for instant account access and self-service; as of Sep 2025 NAB reported 7.8m active digital customers and 64% of transactions done digitally, cutting branch visits.
Community Engagement and Social Impact
NAB builds public trust by funding community initiatives, disaster relief and financial literacy programs-spending about A$40m on community and sustainability programs in FY2024 and committing A$5m to bushfire and flood relief since 2020-while sponsoring local sports clubs and 600+ non-profits to boost shared value; these actions raise brand affinity and deepen emotional ties with communities it serves.
Proactive Financial Health Monitoring
Omnichannel Support Consistency
NAB ensures seamless handoffs between digital, phone and branch channels so customers can start a mortgage online and finish in-branch without repeating data; in 2024 NAB reported 85% of home-lending completions used multichannel touchpoints, cutting average processing time by 22%.
- Single customer record across channels
- 85% multichannel home-lending usage (2024)
- 22% faster processing time after integration
- Reduced repeat data entry, higher NPS
NAB blends HNW advisors with digital scale-faster processing, fewer missed payments
NAB pairs dedicated RMs for HNW/corporate clients (1.1m business customers; $524bn lending FY2024) with digital self – service for retail (7.8m active digital customers Sep 2025; 64% transactions digitally) and proactive data – driven nudges (bills -18% missed payments pilot 2024, debt repayment -14%), plus multichannel handoffs (85% multichannel home – lending 2024; 22% faster processing).
| Metric | Value |
|---|---|
| Business customers | 1.1m (FY2024) |
| Total lending | A$524bn (FY2024) |
| Active digital customers | 7.8m (Sep 2025) |
| Digital transactions | 64% |
| Missed payments reduction | -18% (pilot 2024) |
| Debt repayment time | -14% (personalised plans) |
| Multichannel home lending | 85% (2024) |
| Processing speed gain | 22% (post – integration) |
Channels
NAB Mobile App and Digital Portals
The NAB Mobile App and digital portals are the primary channel for most NAB customers, delivering full banking services with instant payments and digital card management; in 2025 mobile logins accounted for about 78% of customer interactions and 64% of new product sales. The channel is optimised for speed and ease-average app load under 2 seconds and a net promoter score of ~42-making it NAB's main driver of engagement and revenue growth.
Physical Branch and ATM Network
Physical branches remain vital for NAB for complex transactions and advice, handling 25-30% of high-value home-loan consultations despite digital growth; branches act as community hubs for SME strategy meetings and financial planning. NAB's ATM network-around 4,000 devices across Australia and New Zealand in 2025-ensures cash access and basic services, supporting branch closures and digital adoption.
Third Party Broker and Partner Channels
NAB relies on about 12,000 accredited third – party brokers and financial planners to distribute home loans and wealth products, capturing roughly 25% of new mortgage originations in FY2024; these intermediaries serve customers who seek independent advice, and NAB backs them with dedicated digital portals, API access, and specialist support teams to reduce application times to under 48 hours on average.
Dedicated Business Banking Hubs
Dedicated Business Banking Hubs at NAB provide industry-tailored spaces for networking and professional consultation, staffed by sector experts across agriculture, healthcare, and more, supporting SME and corporate growth.
In 2024 NAB reported a 6% rise in business lending to SMEs (to A$72bn) and cites hub-driven advisory as key to a 12% increase in relationship retention year-over-year.
- Sector experts on-site: agriculture, healthcare, tech
- 2024 business lending to SMEs: A$72bn (up 6%)
- Relationship retention linked to hubs: +12% YoY
Social Media and Digital Marketing
NAB uses channels like Facebook, LinkedIn, Instagram, X and programmatic ads to target new segments, promote digital features and sustainability; digital campaigns drove a 22% increase in mobile app sign-ups in 2024 and social referrals accounted for ~12% of new retail customers that year.
These platforms engage younger demographics (18-34), boost product launches, and keep NAB visible in fast-moving digital conversations; NAB's 2024 social engagement rose 18% year-on-year after sustainability campaigns.
- Platforms: Facebook, LinkedIn, Instagram, X, programmatic
- 2024 impact: +22% mobile sign-ups, ~12% new customers via social
- Audience: focus on 18-34 demographic
- Use cases: product launches, sustainability, brand values
NAB's omnichannel edge: mobile-first growth, branches for high – value deals, brokers & SMEs
NAB's channels mix: mobile app (78% interactions, 64% new sales, avg load <2s, NPS ~42), branches/ATMs (25-30% high – value home – loan consults; ~4,000 ATMs), 12,000 brokers (≈25% mortgage originations, 48h apps), Business Hubs (SME lending A$72bn in 2024, +6%; +12% retention), social ads (+22% app sign – ups 2024, ~12% new customers).
| Channel | Key metric |
|---|---|
| Mobile | 78% interactions / 64% new sales |
| Branches/ATMs | 25-30% high – value consults / ~4,000 ATMs |
| Brokers | 12,000 brokers / ~25% mortgages |
| Business Hubs | A$72bn SME lending 2024 (+6%); +12% retention |
| Social | +22% app sign – ups 2024 / ~12% new customers |
Customer Segments
Small and Medium Enterprises
Small and Medium Enterprises are a cornerstone for NAB, covering local retailers to high-growth tech startups; SMEs accounted for about A$178 billion in business lending at NAB as of FY2024, roughly 28% of its business loan book. These clients need specialised business lending, merchant services, and cash-flow tools, so NAB provides scaled digital platforms, 1,200+ relationship managers, and tailored products to help SMEs navigate the Australian economy.
Individual Retail Consumers
Individual retail consumers: millions of Australians-NAB served 7.5 million customers nationwide in 2024-use NAB for daily banking, savings and personal loans, from students opening first accounts to families buying homes; tailored products like NAB Classic Banking and home-loan offerings supported AUD 297 billion in group lending at FY2024, meeting diverse needs across age and income cohorts.
Agribusiness and Rural Specialists
NAB has supported Australia's agricultural sector for over 150 years, serving farmers, graziers and large-scale primary producers; in FY2024 NAB reported A$23bn in agribusiness lending, reflecting focus on seasonal cashflow and commodity price risk management.
The bank offers specialist equipment finance, drought and recovery packages and tailored risk solutions-critical given 2023-24 drought losses of A$3.3bn in eastern states-so advisers must know seasonal cycles, input costs and export price drivers.
High Net Worth and Private Banking Clients
High-net-worth individuals and families use NAB Private for tailored investment strategies, wealth protection, and estate planning; NAB reported A$86bn in private banking and wealth FUM (funds under management) in FY2024, servicing clients with average investable assets >A$3m.
- Wealth focus: bespoke portfolios and tax/estate advice
- Service: dedicated relationship managers, discrete reporting
- Access: exclusive deals and private markets exposure
Corporate and Institutional Clients
NAB's five-segment franchise: A$707bn lending footprint and A$86bn HNW FUM
NAB serves five core segments: SMEs (A$178bn business lending FY2024), retail consumers (7.5m customers; A$297bn group lending FY2024), agribusiness (A$23bn lending FY2024), HNW/private clients (A$86bn FUM FY2024), and corporate/institutional (A$120bn exposures; A$95bn deposits FY2025; ~28% institutional revenue FY2025).
| Segment | Key metric |
|---|---|
| SME | A$178bn lending (FY2024) |
| Retail | 7.5m customers; A$297bn lending (FY2024) |
| Agribusiness | A$23bn lending (FY2024) |
| Private | A$86bn FUM (FY2024) |
| Corporate | A$120bn exposures; A$95bn deposits (FY2025) |
Cost Structure
Technology and Digital Transformation Spend
A major portion of NAB's budget goes to digital upkeep and upgrades, including cloud, software licenses and continuous mobile app development; NAB reported IT and digital spend of about A$1.1bn in FY2024, up 8% year-on-year. Ongoing cybersecurity investment is a rising line item-NAB disclosed A$120m+ spent on cyber resilience in 2024 as threats and regulatory demands increase.
Personnel Salaries and Benefits
Personnel salaries and benefits are a top cost for NAB, comprising roughly 45% of operating expenses-about AUD 6.8 billion of total operating costs in FY2024-covering frontline staff, specialist bankers, IT professionals, and executives.
Compliance and Regulatory Oversight
Meeting multi-jurisdictional regulator rules costs NAB roughly A$1.2bn annually in compliance spend and external audits (2024), plus legal retainer fees and reporting systems; the bank also invested A$250m in 2023-24 on transaction-monitoring and AML (anti-money laundering) tech to curb financial crime and protect customer data, expenses critical to preserve NAB's licence, trust and avoid fines.
Physical Infrastructure and Branch Maintenance
- ~500 branches, 3,000+ ATMs
- FY2024 property & occupancy: AUD 380m
- Security/utilities: ~AUD 70-100m
- Must trade off cost vs local presence
Marketing and Customer Acquisition
NAB spends heavily on marketing and customer acquisition, with group marketing and sponsorship costs around AUD 420m in FY2024, covering TV ads, digital campaigns, and major sports sponsorships to defend share in Australia's competitive banking market.
- FY2024 marketing/sponsorship ≈ AUD 420m
- Channels: TV, digital, event sponsorships
- Purpose: attract new customers, retain existing ones
NAB FY24 Cost Breakdown: Personnel A$6.8bn Leads IT, Compliance, Cyber & Property Spend
NAB's largest costs are personnel (~45% of operating expenses; ~AUD 6.8bn FY2024), IT/digital (A$1.1bn FY2024) and compliance (~A$1.2bn FY2024) with cyber spend >A$120m; property/occupancy A$380m plus security A$70-100m and marketing A$420m.
| Cost item | FY2024 (AUD) |
|---|---|
| Personnel | 6.8bn |
| IT/digital | 1.1bn |
| Compliance | 1.2bn |
| Cyber | 120m+ |
| Property/occupancy | 380m |
| Security/utilities | 70-100m |
| Marketing | 420m |
Revenue Streams
Net Interest Income from Loans
Net interest income, NAB's largest revenue source, is the gap between interest on loans and deposits; in FY2024 NAB reported net interest margin of 1.59% and net interest income of A$11.9bn, driven by residential mortgages, business loans and personal credit.
Transactional Fee and Commission Income
NAB earns transactional fee and commission income from account maintenance fees, credit card annual fees, merchant services and commissions on third-party product sales; in FY2024 these non – interest income streams totalled A$5.8bn, about 34% of operating income, providing stable cash flow less sensitive to interest-rate moves.
Wealth Management and Advisory Fees
The bank earns fees for managing portfolios, giving financial advice, and administering superannuation, typically charging 0.5-1.2% of assets under management (AUM) or flat advisory fees; NAB reported AUM-related revenue of about A$1.1bn in FY2024, and this stream scales with client wealth and market returns, so a 10% rise in AUM or markets can lift fee income roughly proportionaly over time.
Business and Institutional Service Fees
Large corporate clients pay NAB for trade finance, debt capital markets underwriting and treasury management; these services earned NAB roughly AUD 1.1bn in fee income in FY2024, reflecting higher advisory and markets activity.
Fees are premium-priced because of regulatory, credit and execution complexity, and revenue closely tracks corporate credit demand-corporate lending in Australia rose 6% YoY to ~AUD 1.2tn in 2024, so fee income is cyclical.
- FY2024 fee income ~AUD 1.1bn
- Corporate lending ~AUD 1.2tn (2024)
- Revenue tied to corporate activity and credit cycles
Foreign Exchange and Trading Income
NAB earns from customer foreign exchange (FX) conversions and its proprietary trading; FX fees and spreads on travel card conversions and bespoke hedging (for exporters/importers) drive margins, while trading desks capture market moves. In FY2024 NAB reported NZ$1.2bn trading income across markets and noted FX revenue rose 8% YoY to AU$420m, with volatility-linked spikes during 2022-24.
- Proprietary trading: NZ$1.2bn (FY2024)
- FX revenue: AU$420m, +8% YoY
- Travel card spreads: 0.5-2.5% per txn
- Hedging products: tailored swaps/options for corporates
- Volatility increases revenue potential
FY24: Robust NII A$11.9bn, Fees A$5.8bn and strong FX/Trading contributions
Net interest income A$11.9bn (NIM 1.59%) from mortgages, business and personal lending; non – interest fees A$5.8bn (34% of operating income) from accounts, cards, merchant services; AUM fees A$1.1bn; corporate & markets fees A$1.1bn; FX/trading revenue AU$420m (FX) + NZ$1.2bn trading.
| Metric | FY2024 |
|---|---|
| Net interest income | A$11.9bn |
| NIM | 1.59% |
| Non – interest fees | A$5.8bn |
| AUM revenue | A$1.1bn |
| Corp/markets fees | A$1.1bn |
| FX revenue | A$420m |
| Trading income | NZ$1.2bn |
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